In order to ensure that your cat does not get sick, Cat Haven Boarding has a strict vaccination policy that unvaccinated cats will not be permitted to board with us. All cats must have proof of current vaccination. If your cat has never been vaccinated or has not been vaccinated in over 12 months, there is a 5 week process. This consists of an annual vaccination, a booster two weeks later, and then a two week rest before your cat is allowed to board. Your cat must have been vaccinated with a minimum of an F3 within the last 12 months.
While every cat has its own kennel, putting your cat into a social environment, such as Boarding, is the time you want its vaccinations at their maximum effectiveness. A cat can be carrying the flu without showing any symptoms and it can shed the flu virus simply by shedding fur or dander. Our vaccination policy is so strict purely to protect your cat while you are away.
You are required to have a digital copy of your cats vaccination record for our booking system, however you are more than welcome to simply take a photo of your cats physical vaccination record and upload this - no need for your vet to send through a formal digital version.
Your cat may find the boarding situation stressful or may become ill and Cat Haven may have to treat your cat in this event or arrange treatment by your own vet. You will be asked to sign an authorisation for Cat Haven to arrange emergency care for your cat if required prior to leaving your pet and you will be liable for any veterinary costs incurred. However, you can be assured that as WA's largest cat welfare shelter, we know cats well and are equipped to deal with most situations.
We are unable to accept Diabetic cats due to medication timing.
Drop off and pick up times are between 9:00am and 1:00pm Monday-Saturday, and between 10:00am and 1:00pm Sunday. A fee applies to early and late drop off times. You are required to notify us if you are collecting early, collecting late or need to extend your stay.
Your cat must be in a standard retail secure cat carrier when entering and exiting Cat Haven. This is simply to ensure that your cat cannot escape in transit and it is easy for us to evacuate if absolutely necessary. We recommend that you keep your cat inside the morning before you are coming in as they often know what is going on and will inevitably decide to go for a wander just when it is time to go.
If you need to cancel your booking, you will be refunded according to the scale below.
Less than 14 days' notice
Greater than 14 days' notice
100% refund minus $30 admin fee
Should you collect your cat from the boarding facility earlier than initially planned, fees relating to unused days will not be refunded.
All our boarders get love, hugs and brushing for free.
For a small cost, additional services are available such as Nail Clipping, Flea and Worm Treatments, and Booster Vaccinations. Please call to get a quote and make an appointment in advance for these extra services.
We supply all types of Hill's Science Diet and Hill's Prescription Diet dry food. We also supply Dine wet food, and have a variety of other wet foods available. If we don't have your cat's regular food you are welcome to bring it with you to ensure your cat doesn't get an upset stomach.
We provide beds, bedding, litter trays, bowls and food, heating and cooling mats/pads, a lot of love, and we will do whatever we can to ensure your cat is as comfortable as possible. At this time we are unable to accept any items from home.