Cat Haven is a 7 day a week operation that has been rescuing and rehoming cats since 1961, taking in over 8,000 cats and kittens each year. Operating under the Getting to Zero model, our goal is to rescue and rehome as many cats as possible, ensuring they find loving forever homes.

Our employees are the lifeblood of our organisation, working across all areas including, cat welfare, foster, boarding, reception, clinic and admin. We are also supported by a large group of dedicated volunteers who assist us in everyday operations. Working at Cat Haven is both challenging and rewarding, whilst being amongst a like-minded team who are passionate about animal welfare. 

Current Vacancies

Op Shop Manager & Assistant Manager (Expressions of Interest)

(2 x Full -Time Positions - 37.5 hours per week over 5 days – including Saturday/Sunday)

Are you passionate about retail, community, and sustainability?

We’re on the lookout for a dynamic duo of an Op Shop Manager and Assistant Manager to lead Cat Haven’s Op Shop facilities in the Perth metropolitan area. These roles will manage all store operations to ensure our customers enjoy a welcoming and engaging shopping experience.

We are looking for “self-starters” with initiative, a positive personality, flexible, “can-do” attitude and the ability to provide high priority to customer satisfaction while leading and supporting a dedicated team of volunteers.

Each role will work collaboratively to ensure the successful operation of the Op Shop facilities by meeting agreed sales targets through effective stock management, visual merchandising, innovative advertising and promotion, and by driving community donations to support Cat Haven’s mission of improving cat welfare and making a positive impact in the community.

To Succeed in these Roles, you will Need:

• Minimum of three to four (3 - 4) years’ experience in retail management and processes including customer service, merchandising, employee management and maximising sales and revenue (Op Shop experience prioritised).
• Highly developed product knowledge, brand identification including fashion labels, retail merchandising including visual displays and product placement, stock control and replenishment.
• Prior experience and understanding of sorting, and pricing of donated goods to be competitive, yet respectful of donors, and in line with ethical practices, waste reduction and circular economy principles.
• Excellent communication and interpersonal skills in the delivery of excellent customer service with respect and awareness of diversity and inclusion.
• Strong leadership abilities with highly developed people management skills to support, guide and inspire a team of employees and volunteers including rostering, induction, training and feedback through performance management.
• Excellent organisation and problem-solving skills with the ability to work under pressure in a busy, fast-paced environment; managing competing priorities, and navigating challenging situations with grace and diplomacy.
• Proven track record of managing retail budgets through proactive revenue growth and cost management efficiencies and a continuous improvement mindset.  Experience in Point of Sale software is highly regarded.
• Experience in developing advertising campaigns and utilisation of social media platforms to drive sales and highlight promotions, specials, seasonal products and events.
• Strong networking and negotiation skills to build and promote collaborative relationships with suppliers, other retail organisations and donors.
• A sound understanding of Work Health and Safety principles and safe work practices and safe manual handling procedures.
• Physical fitness and ability to perform physical tasks including bending, kneeling, reaching, lifting and carrying to perform essential merchandising duties.
• Have a current WA Drivers Licence.
• Be available to work on a Saturday or Sunday each weekend on a rotating basis with the Assistant Manager.
• Full Australian Working Rights.
• Satisfactory Police Clearance.

Position Description - Op Shop Manager 

Position Description - Op Shop Assistant Manager 

If you think either of these positions are right for you, please submit your application SEEK.com.au

Ensure you provide BOTH your Resume and Cover Letter detailing your experience and skills, stating which position you are applying for and why you would be the perfect fit for this new and exciting opportunity. It is expected that this position will commence mid-late March 2025.

CLOSING DATE: Apply Now! Shortlisting may commence prior to the closing date of Wednesday, 5 March 2025.

Please note:  Due to the large volume of applications received, only shortlisted applicants will be contacted.

For further information please contact recruitment@cathaven.com.au

Expressions of Interest

Cat Haven is always looking for new talent, the positions below are examples of the roles that may become available. Keep an eye on our socials and website for current vacancies and details on how to apply. 

Some of the positions that may come available are:

Veterinarians 

Our talented and dedicated vets perform a wide range of interesting and life-saving surgeries that you rarely get to try in private practice, and we work up complex medical cases to the same degree, if not more so, than many other clinics. We treat a vast majority of cats and kittens in our busy but small clinic. 

Vet Nurses

Customer Service Officers

Our Customer Service Officers are passionate about animal welfare and enjoy interacting with people and working as part of a like-minded, supportive team. They are the first point of contact for all visitors and enquiries to our organisation, including adoption information and triaging all enquiries to the right departments. Excellent communication and interpersonal skills are vital to be successful in this position and previous retail experience is essential. 

Foster Care Officers

Our Fabulous Foster Team provides support for over 3,500 foster cats and kittens and their amazing foster paw-rents every year. This vital program ensures that our most vulnerable cases such as neonate kittens, surgical recovery, behaviour rehabilitation and cats not coping in the shelter environment receive one-on-one care in a supportive home environment, with the help of our network of dedicated, life-saving foster carers.

To excel in this role you will need excellent communication and interpersonal skills with qualifications in animal husbandry or previous experience working in a shelter.

To register your expression of interest in any of these positions, please email your Resume to recruitment@cathaven.com.au or contact HR on 9442 3611 for more information.